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Life Sciences

This is how data and IT contribute to quality of care

In the Life Sciences industry huge amounts of data are generated and collected, from a variety of sources. Consider sensor data and results from clinical trials alone. There is a significant risk that information and processes will become cluttered and unmanageable, and that the abundance of data will actually cause the complete picture of a patient to be missing. Whereas in the end, it’s all about the 360-degree view of the person in question! All the more reason to handle data carefully so it will work for you. Without giving you a headache.

What happens to data in Life Sciences?

Life Sciences is the industry that deals with human and animal health. This industry is known as a technology-intensive sector with great innovativeness. Organizations in the Life Sciences sector are active, for example, in medical technology, (bio)pharmaceuticals and regenerative medicine.

We regularly see data management becoming problematic in the Life Sciences industry. After all, data is often scattered across different systems and formats, but we also (rightly) face stringent data protection and privacy compliance requirements in this industry. This combination poses a challenge in data interoperability in practice. The complexity and changeable nature of these compliance requirements make it difficult to implement new technologies, tools or even fields. In the process, it is becoming increasingly difficult to analyze and interpret large amounts of data in a way that actually benefits the patient.

Salesforce for Life Sciences and Health Care

Perhaps Salesforce may not be the first logical choice for Life Sciences organizations because Salesforce is known as a commercial tool, but appearances can be deceiving. Salesforce now has so many users in Life Sciences and Healthcare that they have even developed a dedicated vertical for this: Salesforce Health Cloud.

So why is Salesforce so well suited for Life Sciences organizations? There are a number of important advantages to mention:

Flexibility and adaptability

Salesforce is a highly flexible and customizable platform that can be tailored to the unique needs of Life Sciences organizations. It offers a wide range of features and capabilities that can be configured and customized to meet the specific requirements of different teams and departments.

Data Management

Salesforce provides powerful data management features that allow Life Sciences organizations to store, manage and analyze large amounts of data. So you can finally integrate and analyze data from different sources for better insight.


Salesforce is a mobile-first platform, meaning it is designed to work on mobile devices. This is especially important for Life Sciences organizations, where mobile access to data and applications is essential for medical professionals on the go.

Collaboration and communication

Salesforce provides opportunities for collaboration and communication between different teams and departments within Life Sciences organizations. It enables users to share information and knowledge, automate workflows and collaborate in real time on projects and initiatives.

Security and compliance

Salesforce is the world leader in CRM and ERP for a reason. It is a highly secure platform that meets the strict security and compliance standards of the Life Sciences sector. It offers built-in security features, such as multi-factor authentication and data encryption, and is certified for standards such as HIPAA and GDPR. Also, for organizations that want/need to be compliant with FDA 21 CFR Part 11 regulations, Salesforce has the tools to carefully handle electronic records and electronic signatures. Its purpose is to ensure that digital data is as reliable as handwritten or "hard copy" documents.

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Salesforce Health Cloud

Salesforce Health Cloud is a cloud-based platform from Salesforce designed specifically for the Life Sciences and Healthcare industries. It is powerful software for managing patient data and improving patient care. With Health Cloud, healthcare teams can manage, collaborate and share patient data and clinical processes. This is how they improve patient engagement and health outcomes.

Some key features and capabilities of Salesforce Health Cloud include:

  1. Patient Profiles: Health Cloud provides a 360-degree view of patients, including their medical history, diagnoses, treatments, medications and other relevant data. This makes it easy for care teams to make better decisions and develop informed care plans.
  2. Care Management: Health Cloud supports the coordination and management of patient care across multiple care teams, disciplines and care environments. Care teams can create care plans, assign and track care tasks, and support patients in real time.
  3. Collaboration: Health Cloud makes it easy for healthcare teams to collaborate and communicate through a central platform. They can share patient data, maintain documents and clinical notes, and communicate securely.
  4. Analytics and reporting: Health Cloud provides powerful analytics and reporting capabilities, enabling healthcare teams to gain insight into patient health outcomes, identify trends and optimize their care processes.

Integration with parties such as Siilo

Salesforce Health Cloud offers integration capabilities with other systems and applications used in the Life Sciences and Healthcare sector, including Siilo for secure communication between medical professionals.

This means that medical professionals using Siilo will have the ability to integrate Siilo messages and conversations into Salesforce records, such as patient data and clinical trials. This improves collaboration between care teams and makes care more efficient.

Standard wherever possible

customization where it is needed

Of itself, Salesforce already has a range of capabilities for the Life Sciences sector (as available in Salesforce Health Cloud). But of course, there may be times when a link needs to be made to further link Salesforce to the processes in your organization. To this end, musQueteer developers develop with Ruby on Rails and on the Heroku Cloud platform. Our developers develop high secure web apps that effectively counter cyber attacks, no matter at what level in the system the attack occurs.

On Cloud platform Heroku, we build any web app you want (for example, using the Ruby programming language). Development on Heroku is made easy and deployment is super fast. In fact, Heroku requires comparatively little computing power.

The benefits are multiple. On the one hand, you save costs because in a cloud-based infrastructure, you typically pay for the computing power you need. In addition, you are more scalable because you can easily allocate additional resources to the web app without worrying about hardware limitations. This allows you to react quickly to changes in demand on the application and ensure that it continues to run smoothly, even under high load. When you don’t have to worry about required computing power and complex infrastructure, you can concentrate on building great applications. In this way, developing on Heroku also makes our clients’ lives a little easier, faster and more fun.

Data migration experts

Moving to a new system (be it Salesforce, or AFAS, Dynamics or any other system), always means moving large amounts of data from the legacy system to a new system in a secure and complete manner. We see that moving this data is underestimated in many such sweeping projects. And that can pose quite a continuity risk.

Fortunately, our consultants (in addition to implementing Salesforce and developing custom software) have a wealth of experience and knowledge to properly migrate your data to a new system. For more information on Data Migration, check out our IT Project Management page or download the Data Migration Whitepaper:

Experienced support for smooth processes

In Life Sciences, work is done in the research sphere, but also with people in critical conditions. Therefore, it is essential that you can always rely on your data and only minimal failures occur. Salesforce has an extensive track record in that area, and we stand squarely behind it. In the rare case that something does go wrong, our knowledgeable and customer-focused support department is there for you to get everything running again as quickly as possible.

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