For many start-ups and scale-ups, customer service initially feels like a necessary expense. Setting up a functioning support team requires time, staff and technology. But once customer service is up and running, it can actually become one of the most powerful drivers of revenue growth. Customers who have a positive experience with your customer service …
What is the difference between an AI assistant and an AI agent? It seems like a subtle difference, but in practice it makes a world of difference in how these systems operate and how much autonomy they have. In this article, we dive into the core of both approaches, comparing Salesforce Einstein and Agentforce. Two …
Einstein AI vs. Agentforce: The difference between an AI assistant and an AI agent Read More »
Data is not just the new gold – it is at the heart of digital transformation and competitive advantage. IT managers in the energy sector and founders of tech startups face a fundamental challenge: How do you manage exponentially growing data in a way that delivers both operational and strategic returns? Data Management is no …
With technological advances no longer a luxury but a necessity just to keep up, organizations are facing a turning point. Customer service, which was once a collection of repetitive and time-consuming operations, is now a discipline where innovation and strategy intersect. This is the domain where artificial intelligence (AI) and automation not only rewrite the …
Technology makes change the order of the day. Lagging behind that change quickly creates problems. But how do you ensure that as a large organization you are still able to change quickly? You have to be not only efficient, but above all agile. For large companies, this often seems like an impossible task. But what …
Agile Transformation – how large organizations stay agile Read More »
In the Life Sciences sector, the patient is central. Innovations in technology offer tremendous opportunities to improve care and better meet patient needs. A CRM such as Salesforce or ODOO enables organizations to not only work more efficiently, but also to transform the patient experience. How can IT managers in this industry best leverage CRM …
CRM in Life Sciences – for optimal patient orientation Read More »
Kenter is growing like crazy. This is no wonder, as their offerings are completely in tune with current events and consist of products, services and solutions that ensure the energy security and sustainable progress of corporate Holland. One of the immediate challenges facing Kenter was the (seamless) integration of Ebatech’s systems and processes into Kenter’s …
Faster, more fun and easier – also for nonprofit For more than 60 years, Summer Course Woudschoten has offered young musicians the opportunity to take their playing to the next level, surrounded by like-minded contemporaries. This organization runs entirely on volunteers, so the more efficient and pleasant the operations run, the more focus there is …
After a few years’ absence due to Corona, we are back with this fantastic event, raising money for the charity of NPO 3FM’s Serious Request. In previous editions, hundreds of swimmers and divers have raised wonderful amounts of money for Serious Request causes. Now that we can and may again, we are eager (water) to …
With the increasing amount of data being moved to the Cloud, the emphasis on security measures increases exponentially. Insufficient attention to security during migration can lead to data security vulnerabilities and risks. This could expose sensitive data to unauthorized access, with potentially harmful consequences such as data breaches, intellectual property theft or financial loss. These …
Data migration trend #3 – Security remains top priority! Read More »
